Customer Service & Information

Your Water Meter

Your water meter is a standard 5/8″ water meter, which reads in gallons. The reading is taken from left to right. If the reading on this meter is 116960, this is equivalent to 116,960 gallons. The small diamond shaped object on the meter is a low flow indicator. This can help in determining if there are water leaks in your home.

Typical Meter Pads

Your meter pad is designed to be read electronically from the outside of your house. Under normal circumstances the meter reader does not need to enter your home to obtain a meter reading.

Radio Read Transmitter

For some services where it is difficult to have access to a meter pad, a radio transmitter may be installed to allow a remote meter reading from the street. Additionally, all new water services are being equipped with this feature.

Typical Meter Installation

This is what a typical meter setup would look like in your home. It is generally in the basement where the water line enters the home. The meter pad is usually outside the building in this area.

Water Rates

The metered water rate is $3.575 per 1,000 gallons used plus a minimum charge based on meter size. The annual fire protection fee is based on sprinkler main size and varies from $25.00 for a less than 2 inch line up to $3,200.00 for a 16 inch main. A $50.00 annual per private yard hydrant fee is also assessed.

Sanitary Sewer Use Rates


A total of $303.00 per unit per year ($75.75 per quarter)

Senior Residential

A total of $70.28 per year for those permanent Westfield residents 65 years of age or older who own and occupy the unit for which the senior residential rate is claimed.


Based on metered water usage, $4.51 per 1,000 gallons subject to a minimum quarterly charge of $75.75.

Helpful Resources