Customer Service & Information

Questions about the water meter replacement project? Click Here

 Water Rates

The metered water rate is $4.3258 per 1,000 gallons used plus a minimum charge based on meter size. The annual fire protection fee is based on sprinkler main size and varies from $25.00 for a less than 2 inch line up to $3,200.00 for a 16 inch main. A $50.00 annual per private yard hydrant fee is also assessed.

Sanitary Sewer Use Rates

    • Residential - A total of $360.00 per unit per year ($90.00 per quarter)
    • Senior Residential - A total of $94.30 per year for those permanent Westfield residents 65 years of age or older who own and occupy the unit for which the senior residential rate is claimed.
    • Commercial-Industrial - Based on metered water usage, $4.95 per 1,000 gallons subject to a minimum quarterly charge of $85.25.

Bill Pay

Bills may be paid online here, via mail or in person to the City Collector's Office at City Hall - 59 Court St, Westfield, MA 01085

Helpful Resources


Contact Us

  1. Customer Service Email

    28 Sackett Street
    Westfield, MA 01085

    Ph: (413) 572-6226
    Fx: (413) 564-3126


    Monday - Friday
    8 a.m. - 4 p.m.