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The number of gallons used is then multiplied by the rate of $2.95 per thousand gallons used. This will give you the dollar amount for the actual water consumed.
To that amount, there is a base charge amount for the size of the meter in your home. The typical size meter for a residential home is 5/8", which has a $20.50 base charge.
The water consumption charge is added to the base charge to determine the water charge on your Combined Utility Bill.
These samples are taken to a commercial laboratory for testing. The results are available in the Consumer Confidence Report (CCR) which is sent to every home on an annual basis or can be obtained at the Water Resources Department main office at 28 Sackett Street.
If you have questions regarding unpaid bills, please call the Collector's Office at (413) 572-6229.
If you think the water or sewer portion is incorrect, call the Water Resources Department main office at (413) 572-6269.
If you think the waste management or stormwater portion is incorrect, call the Public Works Department office at 572-6226.
If water is left on in the house during cold weather and the heat is lower than normal, then a water line may freeze. This can result in severe damage to your home and belongings. You are also responsible for any damage to the water meter due to freezing.
If an attorney is not involved or there are other extenuating circumstances, please call the Water Resources Department at (413) 572-6243 to make sure that we know there is a change in ownership.
All water bills that remain unpaid are subject to a water lien being placed on the property.
Some of the newer homes have a radio read transmitter box on the outside of the house that allows the meter reader to just walk by the house and the equipment will automatically pick up the read. This means that the meter reader does not have to go on that property.
The meter reader generally does not have to go inside your house to obtain a meter reading. Occasionally, the meter reader might have difficulty obtaining a good read. On those occasions, the meter reader will knock on the door to ask if he can go inside to obtain a read or, if the homeowner does not appear to be home, he will leave a card on the door stating that the homeowner needs to call the office.
Do not ever let anyone into your home without asking for proper identification. All employees of the Westfield Water Resources Department carry identification badges. If you're still in doubt, please call the Water Resources Department Office at (413) 572-6243 and we will let you know if our meter readers are reading in your area.